SHIRLEY ADAMS
1234 56
th
Avenue
Apartment #203
Tucson, AZ 85725
(520) 123-4567
SUMMARY
Dependable General Office Worker with more than 10 years of transferable experience. Proven clerical, customer service, and communication skills in a variety of settings. Upbeat, positive attitude with a history of producing quality results and satisfied customers. Computer literate.
SELECTED SKILLS
General Office
- Organized and implemented group activities in an efficient manner
- Scheduled appointments and assured timely arrival
- Maintained accurate financial records, and paid all invoices on time
- Answered phones and took accurate messages
- Prepared reports and created documents using MS Word and WordPerfect
- Located desired information using the Internet
Customer Service
- Welcomed customers and visitors in a friendly and courteous manner
- Provided customers/clients with desired information in a timely manner
- Listened, calmed, and assisted customers with concerns
- Established friendly and lasting relationships
Communication
- Utilized Internet email as an effective communication tool
- Answered phones in a courteous and professional manner
- Established rapport with diverse individuals and groups
- Demonstrated ability to express ideas in a team environment and influence action
RELATED VOLUNTEER EXPERIENCE
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| General Office Volunteer |
Salvation Army “ Tucson, AZ |
5 Years |
| Elected Secretary |
Parent Teachers Association (ISD 01) “ Tucson, AZ |
5 Years |
| Event Coordinator |
Neighborhood Involvement Program “ Phoenix, AZ |
3 Years |
| Group/Activities Leader |
Girl Scouts of America “ Phoenix, AZ |
4 Years |
| Family Manager |
Self-employed “ Tucson, AZ |
7 Years |
EDUCATION
GED: Maricopa County Action Program, Phoenix, AZ
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